The challenges of customer relations
Category : Customer Relationship
- Course Duration30 minutes
- Course Start---
- Instructor---
This program aims to help learners to understand challenges associated with developing long-term customer relationship.
- Understand the customer's expectations.
- Understand how the customer is assessing us.
- Know the difference between fulfilling the customer's expectations and building loyalty.
- Identify significant interactions or 'moments of truth' for the customer.
- Pay attention to emotions when interacting
- In the end of this program learners will be to master the circumstances of customer contact and client relationship management.
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